Supervisors/Team Leaders (Call Centre & Customer Service)
Full time
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Oversee the day-to-day operation of the center operation
Allocate manpower resources
Motivate frontline to improve performance
Ensure KPI is met with the guidelines and standard
Identify existing and potential obstacles in CS Team
Reply to customers' comments and complaints via email and other online platforms
Perform professional customer service and create a good experience for our customers
Who You Are
Holder of Associate's Degree or above
Minimum 3 years experience in a call center (Focus on complaint handling would be an advantage)
Excellent command of written and spoken Cantonese, Chinese and English
Proficient in MS Office
Able to anticipate obstacles and take initiative to solve the problems
Excellent interpersonal and communication skills
Mature, proactive and independent
Experience in leading a team
What We Offer
Attractive attendance bonus & other incentive bonus
On-job training
Public Holidays, Birthday Leave, Medical Insurance & Dental Insurance
A multi-cultural team
A company provides a casual, flexible, and pet-friendly working environment
A company promotes learning, continuous improvement, and personal growth
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Your application will include the following questions: Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a manager / team lead? Have you worked in a call centre before? Do you have customer service experience? Which of the following Microsoft Office products are you experienced with? Which of the following languages are you fluent in?
Telecommunications & Internet Service ProvidersNot specified
Challenging work environment with stand work with different walks of life
Fast paced working
If you are looking for a progressive working environment, you may consider as this is a good place where you could grow together with the company.
Challenging work environment with stand work with different walks of life
Fast paced working
If you are looking for a progressive working environment, you may consider as this is a good place where you could grow together with the company.
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