Description: Position: Team Manager – Broking OperationsDepartment: Marsh SSCLocation: Kuala Lumpur (Hybrid)We are seeking a talented individual to join our Broking Operations team at Marsh SSC.
This role will be based in Kuala Lumpur and is a hybrid position that requires working at least three days a week in the office.
The Team Manager will play a crucial role in ensuring the timely delivery of high-quality work to our clients while managing internal stakeholder commitments.We will count on you to:Ensure timely delivery of high-quality work to clients while consistently fulfilling commitments to internal stakeholders, aligning efforts to meet and exceed client expectations.Manage Service Level Agreements (SLAs) for accuracy, productivity, and turnaround time (TAT) in accordance with agreed-upon standards with both internal and external stakeholders to ensure seamless service delivery.Maintain regular stakeholder interactions and develop relationships with first-line managers of operating teams to ensure a constant flow of information on performance, exceptions, expectations, forecasts, and process changes.Create development plans for team members based on their competencies, potential, and performance levels, including managing and mentoring those performing at an average level.Promote a culture of adherence to policies and procedures within the team, maintaining performance on risk and compliance, and identifying areas for improvement.What you need to have:Proven experience in operations management or a similar role, with a strong focus on client delivery and stakeholder management.Excellent communication and interpersonal skills to effectively engage with internal and external stakeholders.Strong analytical skills to assess team performance and identify areas for improvement.Experience in setting goals, conducting performance reviews, and developing training plans for team members.What makes you stand out:Familiarity with business process improvement methodologies and experience in leading related projects.Ability to foster an engaged workforce and drive a culture of adherence to policies and procedures.Experience in risk management and compliance within an operational context.A proactive approach to problem-solving and the ability to handle ad-hoc assignments effectively.Why join our team:We help you be your best through professional development opportunities, interesting work, and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.