Company Description Sutherland is searching for a Team Manager to lead, develop, and motivate a high-performance team of technical support professionals. We are looking for someone who can understand the needs of individuals and work to instill knowledge and confidence. If you believe you have what it takes and are looking for a fulfilling career within an expanding company, apply today!
Job Description Team Managers in this role get to:
Influence the lives of others: Develop, train, and manage team members
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions
Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
Define Sutherland's reputation: Oversee and manage performance and service quality to guarantee customer satisfaction
Keep leaders informed: Relay important information in the form of timely and accurate reports
Qualifications Our most successful candidates will have: A Bachelor's degree holder or Associate Degree.At least 1 year Team Lead/Team Manager experience in a contact center industry.Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues.Strong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional manner.Strong customer-orientation when managing communications and issues.The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.A pro-active attitude towards developing trust and professional rapport with employees and team members; the ability to be a team-player.Must be able to speak, write and read Mandarin and Cantonese fluently. Can speak English on an intermediate level.Internal:
FY24 PDP Rating of Exceeds Expectations or OutstandingNo active DATenure of 18 mos Additional Information All your information will be kept confidential according to EEO guidelines.