Demonstrate the highest standards of hospitality and deliver all aspects of service with care, attention to detail and according to established standardsMain Duties & Responsibilities- General- Handles all telephone calls courteously and efficiently.- Knows the food menu/special promotions including preparation times, cooking methods, main ingredient and side dishes.- Knows the complete beverage selection including wines, cocktails and daily specials/selling objectives as mentioned in the service briefing.- Implements opening and closing duties in accordance with standards.- Handles guest complaints in accordance with service recovery guidelines.- Liaises with kitchen and bar with regards to special requests.- Outlet Service- Sets up outlet and service stations on time before service and according to standards.- Keeps service stations clean and complete.- Provides service in accordance with service standards.- Knows table/seat numbering, takes orders and uses Micros system to input orders.- Ensures food & beverage is served at the appropriate time.- Thanks every guest when they depart.- Assists guests with menu recommendations and up-sells to increase the average check.- Checks satisfaction of guests in assigned station.- Ensures tables are always re-set in accordance with table top specifications.- Is observant and pro-active in maintaining the table clean and glasses replenished.- Cashiering- Ensures charge-to-room checks are signed and the name matches with the room number.- Ensures the validity of all credit cards.- Informs the Team Leader for processing of all cash payments.- Processes all Officer's Check, Entertainment Check and City Ledger charges in accordance with established policies & procedures.- In Room Dining- Sets up In-room Dining area on time before service and according to standards.- Keeps In-room Dining area clean and complete.- Takes In-room Dining orders, assists guests with recommendations and up-sells to increase the average check.- Inputs and settles order in the Micros system.- Consistently updates the In-room Dining board to track trays and trolleys for collection.- Provides service in accordance with service standards.- Delivers, sets up and refreshes amenities according to schedule.- Regular checks floors for In-room Dining equipment and when on shift, ensures no tray or trolleys are on left in corridors after 6:00 am.Pay: RM1,700.00 - RM1,800.00 per month**Benefits**:- Dental insurance- Free parking- Health insurance- Maternity leave- Meal providedSchedule:- Rotational shiftExpected Start Date: 03/01/2024
