As a Technical Account Manager you will provide consultative architectural and operational guidance delivered to help customers achieve the greatest value from AWS.As we continue to rapidly expand in Malaysia, you'll have plenty of opportunities to develop your technical, consulting and leadership skills. You'll work with talented cloud technologists whilst expanding your knowledge of AWS products. You'll also have the chance to receive mentorship and gain AWS certifications.Key job responsibilities- You'll build solutions, provide technical guidance and advocate for the customer- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity- Develop trusting relationships with customers, understanding their business needs and technical challenges- Using your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade-offs, and risk management- Consult with a range of partners from developers through to C-suite executives- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers- With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS- Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning- Being part of a wider Enterprise Support team you'll provide post-sales, consultative expertise- Solve a variety of problems across different customers as they migrate their workloads to the cloud- Uplift customer capabilities by running workshops, brown bag sessions, etc.A day in the lifeAs a trusted advisor you'll have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our customers' adoption and use of AWS services.Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You'll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. Watch a short video about life as a Technical Account Manager team here About the teamAt Amazon Web Services, we don't mind being called "peculiar." We have our own way of doing things. We're obsessed with customers, we see beauty in simplifying the complex, and we're comfortable with being misunderstood. That might sound unorthodox, but our unusual approach and our culture - focused on removing obstacles so builders can build - are part of why our people enjoy working in AWS.We are a company of builders who bring varying backgrounds, ideas, and points of view to inventing on behalf of our customers. Our diverse perspectives come from many sources including gender, race, age, national origin, sexual orientation, culture, education, and professional and life experience. We are committed to diversity and inclusion and always look for ways to scale our impact as we grow.We're passionate about supporting the needs of our people and their family members. Benefits include Medical Cover, Employee Assistance Programs and Global Mobility opportunities.We are open to hiring candidates to work out of one of the following locations:Kuala Lumpur, 15, MYSBASIC QUALIFICATIONS- 3+ years of technical engineering experience- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment- Bachelor's degreePREFERRED QUALIFICATIONS- Experience with AWS services or other cloud offerings- Experience in internal enterprise or external customer-facing environment as a technical lead
