Job DescriptionResponsible in assisting Laboratory Technical & Compliance Manager on day-to-day laboratory operation for assigned section towards direction of effective implementation of quality system ISO/IEC 17025, SAMM policy and SGS GCSC requirementDevelop and expand current laboratory capabilities as driven by business needRespond to queries raise by customer / business / customer support team within agreed timeframeCoordinate investigation and deliver the outcome of investigation professionally to the party who raise the queries within agreed timeframeReview, enhance and update of Working Instruction and Standard Operating Procedures when needed and expand scope of test when business volume is justifiableWorking towards enhancement of existing lab process/methodology for lab efficiency improvementWork with laboratory operation team on root-cause investigation of all non-conformities and/or customer complaints with proposal of appropriate corrective and preventive actions to address the issue promptly.To perform assessment for review of lab competencyProvide technical training to laboratory personnel to ensure the laboratory competency and conduct refreshment training when needed.Assist to prepare technical guidance/ document/ updates for business team.Support technical growth and ensure technical alignment in southern and northern region.Insight into new technologies and initiative for enhancementAssist to ensure Good Housekeeping and Good Laboratory practice in the laboratory.Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.Perform any other responsibilities as assigned by your reporting manager and/or Senior ManagementQualificationsBachelor degree in Chemistry, Biology, Biochemistry, or any science related field from recognized university / college.Minimum 2-3 years' experience in relevant analytical laboratory however fresh graduates with right and positive attitude are acceptable as training will be provided.Good personality, independent and a good team player