About the RoleSwift offers a dynamic range of business, technical, and infrastructure consultancy services tailored to the needs of our diverse customerbase.
As a Financial Services Industry Consultant, you will navigate complex business and technical environments, providing crucial supportand delivering top-notch technical consulting services.
In this role, you will help our clients adapt to product and context changes, enhanceoperational efficiency, reduce costs, and mitigate risks.
This position is an excellent opportunity for personal growth, allowing you to develop adeep understanding of industry challenges and innovative solutions.You will manage a variety of projects, engaging directly with customers and collaborating with internal teams such as Business Development,Product, and Professional Services.
This role not only develops your project management skills but also enhances your ability to work in adynamic, customer-facing environment.
If you are looking to grow professionally and make a tangible impact, this is the perfect role for you.What to expect: Get exposed to Swift's technical solutions and increasingly deliver and implement such solutions and related consulting to our customersDeliver technical and operational training on Swift's products and solutions to our customersIncreasingly partake in projects of varying complexities (small to medium size), ensuring effectiveness in meeting customer's needs, and delivering the project's expected outcomes while maintaining effective communication and managing expectations in order to guarantee customer satisfactionManage project risks (security, resources, budget, quality) and escalating issues to management when appropriateAssist the customer in their technical readiness or solution onboardings, solving potential issues they face during projects when those fall within one's area of expertise and within the scope of the project, thereby ensuring the success of the customer engagementEnsure Care services deliveries for assigned customers (update management, operational checks, etc.)
in light of Swift's operational roadmap and customer's initiativesParticipate in Continuous Improvement initiatives to enhance customer experience.
Update knowledge management databases and document problem management procedures for both existing and new products/services as required.What will make you successful:Professional background/education: bachelor's degree or above in Computer Science or IT related fields, or equivalent experience1-5 years relevant experience within the area of technical support and/or operations preferably in banking and payments businesses.Languages: Fluent in English and preferably in Japanese as well; any other language spoken across Asia Pacific is a plus.Knowledge of SwiftNet, Swift's interface products, and Swift's messaging solutionsProven ability to contribute in a diverse, multi-cultural, multi-country team environment and the ability to work independentlyAbility to contribute within a team environment and deliver under pressureHigh attention to details, strong analytical and problem-solving skillsTechnical skillsets on operating systems, servers, and networkingOccasional travel may be required (up to 10-20% of the time)Occasional weekends and after business hours work can be expected on a need-to basis to support customer go-live activitiesWhat we offerWe put you in control of careerWe give you a competitive packageWe help you perform at your bestWe help you make a differenceWe give you the freedom to be yourselfWe give you the freedom to be yourself.
We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world.
An environment in which everyone's voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, or veteran/military status.