Technical Customer Care Representative Position
TECHNICAL CUSTOMER CARE / SUPPORT REPRESENTATIVE JOB DESCRIPTION:
Develop a deep understanding of the StoreHub platform to help customers troubleshoot and navigate through processes and bugs by phone, email, and chat.
Be the first point of contact for all incoming tickets and distribute to the related teams.
Drive a successful customer experience by assisting those at varying skill levels to get the best use of the product.
Learn to follow and maintain a streamlined bug filing process.
Take ownership of anything from small technical issues to escalated software bugs and solve for the customer from beginning to end.
Support the Beep Delivery Team to handle Customer and Merchant inquiries when required.
TECHNICAL CUSTOMER CARE / SUPPORT REPRESENTATIVE JOB REQUIREMENTS:
Experience in a customer service related role.
Extremely determined to solve customer's problems accompanied by a willingness to go the extra mile.
Highly curious in asking the right questions to get to the root cause of an issue.
Able to pick up technical concepts and information quickly.
Responsive to feedback and apply it immediately.
Able to multitask and switch between tools effortlessly.
Resourcefulness in finding solutions when things are unclear.
Able to work on public holidays, weekends, and on shift rotations (am/pm).
Applicant must be eligible to work in Malaysia legally.
Applicable for locals only.
BENEFITS:
Working in a young, dynamic and friendly environment; highly supported by teammates and Supervisor.
Growing business and long-term career path development.
Company Culture: Working in a multi-cultural environment internally and externally (global clients & partners).
Training & Workshop: Get trained internally by leaders and externally by experts with all the latest updated knowledge and skill sets throughout the year.
Yearly Performance Evaluation: Personal development and career enhancement.
Challenge your limits in a fast-growing company.
Annual leave and sick leave.
KWSP, SOCSO, and EIS.
Please send your Technical Customer Care / Support Representative CV/Portfolio ******
Subject: (PRIME – TECHNICAL CUSTOMER CARE REPRESENTATIVE) YOUR FULL NAME#J-18808-Ljbffr