Technical Customer Service Specialist EC (English Speaking)
Posted date: 9 Oct 2024
#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCX:
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
Respond to and address customers' problems in a timely manner utilizing our support system
Support customers in a high-quality, engaging, and empathetic 1:1 discussion. Troubleshoot technical issues if required.
Utilize proprietary and external tools and resources to identify and resolve customers' inquiries
Provide feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience
Understand the technical back end and operations of our project
Improve and expand technical knowledge and familiarity with technical issues to better assist customers
Perform any other duties and responsibilities assigned by management for effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field.
Preferably with 2 years of working experience in the related field, but fresh graduates are encouraged to apply.
Possess strong time management skills and motivated to exceed expectations.
Ability to multi-task and tailor responses to meet specific needs based on customer information.
Must be a strong communicator, emphasizing effective listening and empathy, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).
Proficient in day-to-day usage of computers and mobile phones (e.g., familiar with email, basic internet/hardware troubleshooting, mobile app installation and payments).
Excellent verbal and written communication skills in English and the language of the supporting market.
Who is TDCX?
TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.#J-18808-Ljbffr