Remote Work: HybridOverview:At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better.
United by curiosity and care, we develop dynamic solutions that anticipate our customers' and partners' needs and solve their challenges.Being a part of Zebra Nation means being seen, heard, valued, and respected.
Drawing from our diverse perspectives, we collaborate to deliver on our purpose.
Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally.
We've only begun reimagining the future – for our people, our customers, and the world.Let's create tomorrow together.Resolves problems with customers via telephone, email, or chat sessions using technical product knowledge and strong interpersonal skills.
Troubleshoots problems with appropriate applications, products, and vendors.
Identifies and documents customer issues and escalates complex issues.
Understands multiple applications and platforms.Responsibilities:
Communicates varied technical solutions to customers via multiple channels using effective communication, listening, and comprehension skills.
Fully documents customer interactions in real-time; may author content for review.
Solves problems in a timely manner using full understanding of the product functions and features and customer environment.
Analyzes and corrects product issues/malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments.
Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes.
Manages multiple tickets related to a spectrum of technical problems.
Collaborates with fellow technicians and supervisors to solve complex problems.
Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers.
Demonstrates leadership qualities.
Demonstrates strong customer service, communication, and problem-solving skills.
Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of personnel so classified.Qualifications:
Job Requirements
Preferred Education: High School or equivalent vocational qualification/experience
Preferred Work Experience (years): 1-2 years of experience
Key Skills and Competencies:
Intermediate level skills in Microsoft business applications including Word, Excel, and Outlook
Customer service values/orientation
Solid professional work behaviors (attendance, teamwork, time management)
Strong communication skills (listening, providing clear and concise information, using proper language and grammar)
Full knowledge of job-related knowledge and procedures
Position Specific Information
Travel Requirements: N/A
FLSA (U.S. only): Non-exempt
Physical requirements and working conditions will vary by position and should be described as appropriate.#J-18808-Ljbffr