Schedule with customers on preventive maintenance activities.
Generate comprehensive preventive maintenance reports.
Upload preventive maintenance reports to Field Service Management System.
Update tickets in a timely manner in Field Service Management System.
Provide technical assistance to Level 1 Engineers.
Provide onsite or offsite support to customers.
Prepare incident reports if required.
Prepare problem management reports, if required.
Handle small scale projects independently and assists in large scale project deployment.
Assist in project deployment and ensures deployment according to timeline.
Provide input to develop documents for projects.
Capture and updates project implementation technical issues for lessons learned.
Conduct project testing and commissioning with customers.
Update installation tickets in a timely manner in Field.
RequirementsDiploma/Degree in Information Technology or equivalent
Minimum 3-5 years support and deployment working experience related in IT related environment with Red Hat Linux, Red hat Satellite, Red Hat Virtualization, Red Hat Ansible Automation Platform, and Red Hat OpenShift Container Platform
Outstanding verbal and written communication skills and ability to convey complex information to customers clearly and concisely
Direct experience with a variety of hardware and software vendors
Ability to manage and cooperate with various levels of stakeholders up to C-level
Knowledge of Red Hat Jboss and AMQ is an added advantage
Preferred Minimum Certifications: RHCE
Ability to work independently and within a team
Respond to high-level escalation and resolution, root cause analysis of any issues that may arise as well as mitigation plan
Primary point of contact for the client
Service request ownership
Proactive notification of relevant bugs/issues, releases, software advisories that could impact the customer environment
Ensure proper and timely resolution of cases within SLA's
Conduct regular service review meeting to discuss request status report, software versions and upcoming projects
Provide recommendations for operational optimization for efficiency, resilience and sustainability
Engagement with Principal & internal support teams
Provide visibility of Principal's roadmaps
Workshop/education (webinars) sessions to keep customer informed on specific technologies or processes#J-18808-Ljbffr