Technical Helpdesk

Job Responsibility
Good communication skills
Preferably contact centre working experience background
Having a good command of the English due to project nature
University education or certificate preferably in IT or a related discipline
Good computer literacy (able to navigate, utilize computer)
Able to start immediately will be an added advantage.
Experience in handling P.O.S system will be added advantage
Training will be provided
Job Requirements
Inbound 1st Level Technical Support
To analyze, create and resolve tickets (if applicable).
To troubleshoot and guide customers according to solution process and knowledge base to solve incidents and service requests (e.g.
Password resets, SW configuration, etc.).
Transform tickets created by E-Mail or Fax into the Ticket system.
Follow up on processing status (e.g.
Engineer Time of Arrival)
Identified and escalated priority issues per client specifications
Displayed courtesy and strong interpersonal skills with all customer interactions.
Ensure high levels of customer satisfaction with individual calls
Requires ability to multitask and handle diverse, complex issues
Job Benefits
Remunerations
RM 3000-RM3500* monthly (Basic) - Relevant working experience
Allowances (Language, Shift, Parking, Dental & Optical, EPF/ SOCSO, etc.)
Training will be provided
Working hours
24/7 Rotational shift basis with 8 working hours daily
Morning / Afternoon / Midnight shift
5 work days / week (including Public Holiday)
2 days off / week
Location
Plaza 33, No.1 Jalan Kemajuan, Seksyen 13, 46200 Petaling Jaya, Selangor (Nearby Asia Jaya LRT - 10 minute walking distance)#J-18808-Ljbffr