Full time
ResponsibilitiesPlans and assigns engineers to work on preventive maintenance / projects
Reviews preventive maintenance reports
Plans and reviews preventive maintenance process
Reviews and enhances preventive maintenance report templates / project documentation
Ensures preventive maintenance is carried out in a timely manner
Ensures projects are completed within stipulated timelines
Reviews preventive maintenance reports with customer.
Monitors and assigns incident tickets and ensures these are escalated according to process and updated accordingly
Ensures all tickets attended to meet contractual Service Level Agreements
Follows up on incident ticket status and reviews and ensures incident reports are submitted in a timely manner
Follows up on project ticket status and closes tickets when projects are completed.
Monitors and ensures problem management reports are submitted in a timely manner
Coordinates with the technical team to prepare problem management reports
Leads problem management and resolution in the supported products.
Leads and manages projects related technical implementation issues.
Defines project risks with Project Manager on project implementation activities and tasks
Implements advanced / complex solutions
Assists in maintenance tender Scope of Work and tender clarifications
Provides costing for incident support / define project scope of work and man-days required
Attends tender briefings and provides input to pre-sales on complex solutions
Plans for Levels 1, 2 and 3 engineers' technical training requirements
RequirementsDiploma/Degree in Information Technology or equivalent.
Minimum 3 to 5 years managing a small team in an IT related environment
Ability to configure and design infrastructure solutions based on Vmware / Microsoft / Storage solutions.
Good knowledge in IT troubleshooting and root cause analysis.
Available to be on 24/7 standby (weekly rotation basis) and able to work after office hours, weekends and on Public Holidays if situation demands.
Good working knowledge of Active Directory, DNS & DHCP, Windows operating systems configuration, troubleshooting & implementation.
Good working knowledge of networking, eg. TCP/IP and routing.
Knowledge of Backup solutions (Veritas, Veeam or EMC Networker) and SAN Storage (EMC/NetApp) are added advantage
Technical skills requirements in any of the following areas :
MS Windows OS, Active Directory, DNS, DHCP, Hyper-V, SQL, SCCM, SCOM etc
VMware vSphere, vCenter, SRM, HA
HP or IBM Servers, Blade Servers, Storages
Preferred Minimum Certifications: MCITP, MCTS, MCSE, MCSA
Any of the following Certification will be a plus: VMware VCP6, HP ATP, AIS, ASE, MASE and ITIL
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