Technical Operations Lead

Provide day-to-day support for the systems such as MT4/MT5, Bridge and client's CRM Support our clients with technical issues in a professional manner Provide our customers with status updates according to the SLA and procedures Escalate alerts/issues to appropriate internal teams and work with them towards a timely resolution Monitor and manage servers statuses and health, network connectivity Independently analyze and identify root causes of system and trading issues Produce regular business and technical reports Track all issues in a ticketing system
DESCRIPTION We are looking for a Technical Operation Engineer Lead to join our Technical Operation team. You will be responsible for providing customer support and monitoring / troubleshooting / administering multiple mission critical systems of the company. This position will be managing a team of 3 & there will be shift working hours.
DELIVERABLES -
SKILLS AND BEHAVIOURS Strong communication skills Strong logical thinking and analytical skills Fluent written and spoken English and Chinese
#J-18808-Ljbffr