Technical Solution Support Engineer | Shift Basis | Basic Up To Rm7.5K

About the Employer A is a global leading content network with fully integrated Cloud and Edge Computing solutions offering unparalleled speed, security, and reliability for the rapid delivery of web and application content. Benefits Basic Salary RM 3500 - RM 7500 Comprehensive leave benefits Monthly allowances (Telecommunication, Meals, Transport, etc.) Flexible benefits scheme that can be utilised for health & wellness, personal development Medical insurance coverage and annual health screenings Close collaboration with our global offices on various initiatives. Regular team building and team bonding events Exciting opportunities to travel overseas for business meetings, events and exhibitions All-access to our well stocked pantry! Responsibility Be the first point of contact for our customers with troubleshooting complex web and networking issues 24/7. Work closely with cross-functional teams to coordinate problem resolution. Manage the status of resolution for all support cases, ensuring issues are resolved accurately and in a timely manner. Evaluate customer needs to suggest upgrades or additional features. Record and maintain knowledge collected from each issue in a central location. Requirement Diploma or Degree in Computer Science, Computer Engineering, Information Technology, Internet Security, or related discipline. Fresh Graduates are welcome Domain experiences desired: Linux/UNIX, Internet Technologies (TCP/IP, DNS, HTTP/HTTPS, HTTP Header, SSL/TLS), Cloud/Internet Security, Media Delivery Solutions and Hosting Infrastructure Experience in a customer-facing role within a Cloud, Broadcast/Digital Media Delivery Industry, or Internet services industry will be advantageous, ideally with direct exposure to troubleshooting technical issues. English and Mandarin Fluent Apply now or contact the below to know more. WhatsApp / Telegram : +6018-9184054 WeChat : Johnson-JRecruit Email :******