Join EPOS as a Technical Solutions Specialist ! Are you passionate about leveraging technology to enhance business success? At EPOS, we empower our teams with innovative solutions and exceptional technical support. Join our internal support team, where you'll play a pivotal role in optimizing operations and enhancing the user experience for both clients and colleagues.
What You'll Do: Technical Support Excellence: Provide expert assistance and troubleshooting for hardware and software issues, ensuring that internal teams can operate smoothly and efficiently.In-House Troubleshooting: Conduct in-depth diagnostics and resolution for technical issues, documenting findings and solutions to improve future responses and knowledge sharing.System Administration: Manage user accounts, access permissions, and software installations, ensuring that all internal systems are up-to-date and functioning optimally.Training and Knowledge Sharing: Develop and deliver technical training sessions and workshops for internal teams, empowering them to leverage our products and tools effectively.Technical Documentation: Create and maintain comprehensive documentation, including troubleshooting guides and best practices, to enhance team performance and knowledge retention.Foster Collaborative Relationships: Build strong connections with internal teams to understand their technical needs, providing tailored solutions that enhance operational efficiency.Your Schedule: Enjoy a balanced work-life rhythm with our flexible rotating shifts:
Day Shift: 8 AM to 5 PMSwing Shift: 2 PM to 11 PMMidnight Shift: 11 PM to 8 AMWork Cycle: Four consecutive days followed by two days off.
Holiday Benefits: Earn Off In Lieu (OIL) for working on public holidays, allowing you the flexibility to take time off when it suits you.Why You'll Love Working with Us: Comprehensive Training: Begin your journey with extensive training on our products, systems, and support processes to equip you for success.Ongoing Skill Development: Participate in structured technical training programs and workshops designed for continuous improvement and career advancement.Career Stability and Advancement: Explore opportunities for professional growth within a forward-thinking company that values and nurtures technical expertise.Collaborative Culture: Be part of a supportive, innovative environment where teamwork and creative problem-solving are highly valued.Who We're Looking For: Education: We welcome fresh graduates and diploma holders eager to start a rewarding technical career in internal support.Technical Proficiency: Strong familiarity with Microsoft Office, email, messaging applications, and foundational networking concepts.Problem-Solving Mindset: Demonstrate the ability to analyze issues critically and provide effective, resourceful solutions.Eager Learner: A positive, proactive attitude with a strong desire to enhance technical skills and knowledge continuously.Desirable Skills: Previous experience with hardware/software troubleshooting, knowledge of networking principles, and proficiency in Chinese are advantageous.Strong Communicator: Detail-oriented, proactive, and capable of providing exceptional service even in high-pressure situations.