Laboratory & Technical Services (Science & Technology)
Full time
We're seeking a Technical Support Assistant Manager who will provide expert technical advice regionally on the practical execution of any given project(s) within the Powder coatings segment and on specifically identified key projects. This can be done by planning and monitoring activities to ensure the coating specification is met, and the job is completed according to contract, customer's and Jotun's satisfaction.
This position will report directly to the Regional Technical Services and Support Manager - Powder, and will be based in Shah Alam, Malaysia.
Responsibilities:
Act as concept specialist regionally by interacting with customers and stakeholders, sharing information, and advising to ensure that the customer has received all necessary information concerning the application of products.
Train internal and external applicators by holding practical and theoretical sessions and demonstrations in order to ensure that the applicators are approved in applying the relevant products.
Carry out complaint surveys by conducting inspections relevant to the complaint in order to compile an accurate, detailed report to support the investigation phase of the complaint process.
Share learning and knowledge from complaint cases by documenting corrective actions taken and their effects, in order to limit the occurrence of the claim and Jotun's risk exposure.
Qualifications:
Bachelor's Degree with minimum 4 years of relevant experience required.
Preferably have experience and knowledge in Technical or R&D.
Strong communication and influencing skills.
Ability to travel within the region when required.
Good communication in English and Chinese both reading and speaking.
Personal Qualities:
Acts on own initiative, makes things happen and accepts responsibility for the results.
Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.
Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgments.
Demonstrates specialist knowledge and expertise in own area; participates in continuous professional development.
Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.
Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results.
What We Offer:
Competitive compensation and benefits.
Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.
Career development opportunities across multiple disciplines and geographies.
Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.
A supportive and inclusive company culture where you can be your authentic self.
A focus on having fun together through team buildings and social activities.#J-18808-Ljbffr