Technical Support Customer Service Specialist (Mandarin Speaker-Only Speak) At Startek Malaysia , we're redefining the way technology supports people. Our mission is to deliver exceptional service and innovative solutions, ensuring our customers have the best experience possible. We're looking for enthusiastic individuals to join our dynamic team and help us achieve our goals.
Job Overview: Are you a tech-savvy problem solver with a passion for helping others? Do you thrive in a fast-paced environment and love the challenge of troubleshooting technical issues? If so, we want you to join our team as a ? Technical Support Customer Service Specialist!
Key Responsibilities: - Provide top-notch technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues with efficiency and precision.
- Guide customers through step-by-step solutions in a friendly and professional manner.
- Document customer interactions and technical solutions accurately in our support system.
- Collaborate with team members and other departments to resolve complex issues.
- Stay up-to-date with the latest technology trends and product updates.
What We Offer: - Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and career advancement.
- A vibrant and inclusive work environment.
- Ongoing paid training and development programs.
- Access to the latest technology and tools.
- Fun company events and team-building activities.
Job Qualifications: - Proven experience in a technical support or customer service role and required for Mandarin Speaker .
- Excellent communication skills and a strong customer-focused attitude.
- ? Ability to troubleshoot and resolve technical issues efficiently.
- ? Familiarity with common operating systems and software applications.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team.
Why Join Us? - Be a part of a forward-thinking company that values innovation and creativity.
- Work with a supportive and friendly team that encourages growth and collaboration.
- Enjoy a flexible work schedule and the potential for remote work opportunities.
- Make a real impact by helping customers and improving their technology experiences.
How to Apply? If you're ready to take your technical support skills to the next level and join a company that values your contributions, we'd love to hear from you! Please submit your resume and a brief cover letter explaining why you're the perfect fit for this role to [******** ]. **STARTEK Malaysia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**
Your application will include the following questions:
Which of the following languages are you fluent in?
Startek Malaysia is a leading global provider of technology-enabled business process outsourcing solutions. The company provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries. The company has more than 45,000 outsourcing experts across 54 delivery campuses worldwide that are committed to delivering transformative customer experiences for clients. Services include omni-channel customer care, customer acquisition, order processing, technical support, receivables management and analytics through automation, voice, chat, email, social media and IVR, resulting in superior business results for its clients. To learn more about Startek's global solutions, please visit
About STARTEK
Startek Malaysia is a leading global provider of technology-enabled business process outsourcing solutions. The company provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries. The company has more than 45,000 outsourcing experts across 54 delivery campuses worldwide that are committed to delivering transformative customer experiences for clients. Services include omni-channel customer care, customer acquisition, order processing, technical support, receivables management and analytics through automation, voice, chat, email, social media and IVR, resulting in superior business results for its clients. To learn more about Startek's global solutions, please visit
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