Technical Support Engineer

Technical Presales Engineer (MY) - MalaysiaResponsibilities:
Provide level 2 technical support for Sangfor products to APAC and EMEA customers.
Respond, follow up, and resolve customer issues promptly (within documented SLA).
Take responsibility for customer satisfaction and the overall success of the TAC.
Lead internal escalations and communicate with the Sales, Pre-sales, and R&D teams.
Create technical documentation to improve internal and external technical knowledge.
Requirements:
Good knowledge in general networking - TCP/IP 7 Layer OSI, routing/switching, router ACL, WAF, VLAN, etc.
Advanced troubleshooting knowledge in different operating systems (e.g.
Windows, UNIX, LINUX).
Experience in virtualization technologies such as VMware, KVM, and OpenStack is strongly preferred.
Basic scripting skills with Python, Perl, or Shell would be an advantage.
Effective writing and communication skills in English.
Excellent collaboration and proven teamwork abilities.
Positive, communicative, and customer-oriented attitude.#J-18808-Ljbffr