F-Securemakes every digital moment more secure, for everyone.
For over 35 years, we've led the cyber security industry, protecting tens of millions of people online together with our 200+ service provider partners.
We value our Fellows' individuality, with an inclusive environment where diversity drives innovation and growth.
What makes you unique is what we value – be yourself, that is (y)our greatest asset.
Founded in Finland, F-Secure has offices in Europe, North America and Asia Pacific.
Do you enjoy reading logs and conducting in-depth analysis?
Can you diagnose and solve complex technical issues?
Do you have strong understanding of cybersecurity fundamentals?
Are you passionate about the latest developments in technology and digital trends?
Sound like you?
Great, then we are looking for you to join our team as aTechnical Support Engineer !
We at F-Secure are all about protecting the digital side of things.
You will be the go-to person for our clients and customers worldwide, becoming a trusted professional of F-Secure's retail products.
When you join our team, you will get to work with the fellows who are always pushing the envelope when it comes to technology, online security and privacy.
We work to set the Internet free.
We're looking for two engineers to join our team inMalaysia .
Our expectation is to find two persons to cover the US time zones (i.e., permanent night shift).
Key responsibilities:
Provide support to our important Partners in their technical queries/issues with our products and services – communication via email, and when necessary, by phone.
Creating material for internal knowledge transfers on products and processes.
Performing log analysis in order to find and resolve the root cause of any issues reported by customers.
Reporting bugs and working closely with development teams for bug fixes and validation.
Being responsible of incident management during crisis situations and communicating effectively with both the stakeholders and customers during such events.
Being the bridge between development teams and support - developing and maintaining strong relationships with key stakeholders within the company.
Who are we looking for?
Full professional proficiency in written and spoken English, with excellent communication skills.
Good technical understanding of Windows, MacOS, Android and iOS platforms.
Knowledge in VPN and basic router technology.
Knowledge and interested in cyber security and its current topics.
Independent and proactive working style, curiosity and excellent documentation abilities.
Problem solving skills and adaptability in different situations to make decisions quickly and efficiently.
Team player who motivates and is able to collaborate with others for the common goal.
Interest and willingness to learn new technologies.
You get bonus points for:
Knowledge in AWS and SPLUNK.
What will you get from us?
You will work together with experienced and enthusiastic colleagues, and within F-Secure you will find some of the best minds in the cyber security industry.
We actively encourage our Fellows to grow and develop within F-Secure, and in your career here you can find yourself contributing to any number of our other products and teams.
You decide what to make of this role, what your priorities are, and how you organize your work for the best benefit to us all.
We offer interesting challenges and a competitive compensation model with wide range of benefits.
You get a chance to develop yourself professionally in an international and highly motivated team serving our customers in providing world class security, privacy and uncensored access to information online.
You get to work in a flexible, agile, and dynamic working environment that supports individual needs.
Giving our people both support and the opportunity to be in charge of their own work is something that is in our DNA.
We are in a unique phase in our 30-year history and with curiosity and excitement in the air we see no limits for building a strong and fruitful career with us!
A security vetting will possibly be conducted for the selected candidate in accordance to our employment process.#J-18808-Ljbffr