Our Opening and Your ResponsibilitiesTo support technical helpdesk team and provide excellent customer service and resolve technical issues via calls and emails (to customers and operation organization).
To support product test, ensure test request deliver on time.
To operate the virtual studio system.
To support technical training.
Able to work in Shift (Shift might be scheduled on weekends and Public Holidays based on rotation).
Work closely with USA helpdesk team to ensure smooth process handling and team development.
Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solutions.
Coordinate with overseas sales office on product testing logistics and conduct product tests.
Work with Market Manager to operate the eStudio on remote demo and training.
What You Need to SucceedEducation: At least completed technical education in automation or mechatronic background.
Experience: At least 2 years working experience in service or maintenance support field.
Language skills: English; other languages will be an added advantage.
Others: Call center experience will be an advantage.
Our Offer to YouStable employment conditions based on the contract of employment.
Medical care with dental package.
Life insurance.
About Mettler ToledoMETTLER TOLEDO is a global leader in precision instruments and services.
We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications.
Our sales and service network is one of the most extensive in the industry.
Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries.
For more information, please visitwww.mt.com .Equal Opportunity EmploymentWe promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender, and ethnicity.
For more information on our commitment to Sustainability, Diversity, and Equal Opportunity please visit us here.
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