Technical Support Engineer/ Product Testing Engineer

Technical Support Engineer/ Product Testing EngineerJob Openings: Technical Support Engineer/ Product Testing Engineer
About the JobCompany Background
We are representing our client, a subsidiary of an SGX mainboard listed company specializing in the manufacturing of high-performance wireless equipment. Their activities include calibration, testing, SMT, and box build.
Currently, they are on the lookout for aTechnical Support Engineer/Product Testing Engineerto be based in Kulai, Johor.
Overall Responsibility
Responsible for troubleshooting network problems for the software development team for their released software.
Key Areas of Responsibility
Works directly with customers to resolve hardware, software, and licensing issues.
Assists customers with reported product failures, taking actions to resolve issues.
Investigates and tests customer problems in a lab environment with hardware and software.
Stays current on networking technologies and new product offerings.
Skills and Attributes
Degree/Diploma in Electrical/Electronic Engineering or Computer Science.
Bilingual in English and Chinese (to communicate with Chinese customers).
Strong communication skills (written and verbal).
Knowledge of different network operating system implementations and installations.
Experience Requirements
Expertise in troubleshooting networking protocols in WLAN technologies - 802.11, 802.11n, 802.11ac, and 802.11ax.
Minimum 1-year working experience in product testing in the electronics industry.
Willing to be based in Kulai, Johor.
Contact Information:
Adelene | ****** | +60123343582 (WhatsApp)#J-18808-Ljbffr