Technical Support - Mandarin Speaker

Job Description:
Job description (what is this role doing?
):
Responsibilities include initial test, allocation of the task, research, and resolution of primary incidents and requests concerning the use of application software and hardware products along with infrastructure constituents.
Accountable for gathering information through a client conversation, logging on to support tools, and additional support staff (service resources) if needed.
Issues outside the scope of their capability or responsibility are fixed by engaging routine service resources from other facilities, units, organizational groups, or the business's service desk.
Fixes the cases informed by consumers or customers, typically offering the first point of contact with the client.
Is client interview needed:No
What are the key skills of this role if differ from Primary and Secondary Skill listed in Skill Taxonomy:
Retail Industry Knowledge such as Point of Sale System / Warehouse Management System / Store Network System#J-18808-Ljbffr