Technical Support Officer (Tss) - Ic

Leading telecom carrier and IT solutions company / Client: School
Job Description
• Provide one-site technical support engineer station in school for TSS services; and
• Provide the related work and service
• Provide remedial support to schools for resolving all problems and support issues arising from the usage of the computer facilities. The purpose is to recover from failure, with minimum data loss, in shortest possible period of time, so as to minimize disruption of services and inconvenience to schools.
• Carry out operational support tasks to offload schools on day-to-day administration, operation and management of the computer facilities. The operational support tasks should at least include the following areas: Network Operations, User Accounts and Resources Management, Software Update and Upgrade, Server and Workstation Housekeeping, Peripherals Housekeeping, Internet Services, Security, User Support, Software Asset Management (SAM) and Reporting
Job Requirements
• Completion of Secondary 7 or above or equivalent (candidate who has completed a 2-year full time diploma or certificate course with entry requirement being the completion of Secondary 5 would be considered as having equivalent academic qualification.
• Holder of Microsoft Certified Professional (MCP) on Microsoft Windows NT/2000/2003 Server and NT Workstation/2000 Professional/XP Professional Certificates;
• At least 3-year relevant experience in Network Support in WAN/LAN implementation and maintenance;
• Detailed knowledge of network operating systems, network equipment, networking software and other hardware and software;
• Detailed knowledge of communication protocols, e.g. TCP/IP;
• Competent in diagnosing and resolving problems;
• Capable of setting guidelines and procedures for the daily operations of installed WAN/LAN ; and
• Good command of written and spoken English and Chinese, fluent in spoken Cantonese.
• CITA Card holder is required
#J-18808-Ljbffr