Technical Support Specialist (Client Server)To carry out and take responsibility for the tasks and activities relating to the operation of applications in production in GS-IT with the following goals:
Ensure the Service Level Agreements (SLA) are adhered to
Ensuring high availability, security, and performance of all monitored systems.
Implement changes in accordance with requirements
The position "Technical Support Analyst" comprises the following monitoring and operational roles:
Monitor servers, applications, databases and storage performance. Ensure the availability and stability of the servers
Detection, analysis, resolution, and documentation of all IT faults in accordance with standards
Use of standard tools for incident, problem, request and change management
Escalation of faults as specified to the respective on-call service or alternatively to the Escalation Manager
Fault response outside the service line's acceptance times
Adhere to company policies and procedures related to client-server operations, security and data privacy
Provide technical support to end users by resolving client-server related issues
Job Specialties:
Basic Unix commands checking the status of the servers. (ping, df -k etc)
Ability to differentiate the Linux alerts (server not pingable, full filesystem issue, oracle process not running, batch job failure)
Basic knowledge of Unix infrastructure and how it works.
Handling of Alarms and Events by Trouble Tickets
Windows:
Basic Windows commands to check the status of the servers. (e.g., Ping, ipconfig, and so on…)
Basic knowledge of how Windows infrastructure works. (e.g., Active Directory, Domain Controller and so on…)
Able to differentiate types of Windows error alerts, how to check, and the possible resolutions. (Services down, Server not pingable, CPU high usage and so on…)
Comfortable with using Windows OS on our workstation.
Handling of Alarms and Events by Trouble Tickets
Qualifications/Skill:
Professional Skills:
Relevant professional training / qualifications in computer studies
High level of responsibility and teamwork
Good communication and strong analytical skills
Good practical knowledge in Service-management Processes
Experience updating and documenting SOP's training manual
Good collaboration skills to work effectively with other teams and end-users
Preferred:
Familiar with Linux commands and infrastructures
Familiar with MS Windows commands and infrastructures
Experience using Service Now, Dynatrace, Tivoli, and UC4
Familiar with MS products like Outlook, Teams, Office 365
Specific Work Conditions:
Able to work in 2 shift cycle (10am - 10pm / 10pm - 10am) will change to 8 hours in 2026
Senior might require to take on the On Call support roles
Able to work from home#J-18808-Ljbffr