Our vision is to transform how the world uses information to enrich life for all.Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.JR55792 Technical WriterAs a Finished Goods Technical Writer, you will provide documentation and infrastructure support to global locations.The team provides technical writing support for sites in the US, India, China, Malaysia, Singapore, Taiwan, and Japan.Responsibilities and TasksHandle Documentation at a company wide levelAnalyze audience, purpose, and documentation needsInterview SMEs to acquire needed information to write documentationSelect the appropriate documentation method to meet the need of the usersCollaborate with other sites and groups for document consistencyHandle graphics, images, and videos for documentationWork with process control to resolve globalization of change requestsCoordinate language translation services and prepare documents in multiple languagesEstablish and maintain approval routes and notifications for controlled documentationStore and maintain documents in a content management systemModify and format documents that other team members createHandle the periodic document review processImplement and enforce to the standards of ISO/TS/IATFAssist in auditsHandle Web Sites on a Global levelEvaluate and apply web design techniquesCreate, design, develop, and maintain SharePoint and HTML sitesCreate and modify graphics and images for use in web pagesCollaborate and align on usability for sitesTest and troubleshoot sitesMaintain site access permissionsMeasure and Improve Documentation EfficiencyDevelop evaluation tools/methods and measure efficiency of documentationDevelop usability testing for documentation and web sitesConduct usability testing, reports findings, and follow up by implementing changes indicated by the findingsCommunicate with users to determine if documents are meeting their needsProvide information and instructionsTrain or mentor team members on technical writing standards, web requirements, and use of documentation toolsEdit and proofread documents for others including grammar, spelling, punctuation, and organization of content, such as adding headings and bulleted listsAssist in the development of departmental newslettersTroubleshoot and mentor the team on software programsTrain the team on using documentation control systemsCreate and maintain LMS Program profiles, learning events, and transcriptsTeach the "Leadership Orientation with a Technical Writer" class as required for new members of leadershipParticipate in ProjectsWork closely with Project Managers, business process analysts, Workforce Development, Organizational Change, and SMEs to settle documentation needsInterview SMEs for contentDetermine the best ways to meet documentation needsMeasure documentation efficiencyBuild project based web sitesEnsure a Safe, Compliant, and Ethical Work EnvironmentAlign with company safety, labor, and ethics policiesEncourage a culture of safety and recognize contributions made to supporting a safe work environmentParticipate in process improvement activitiesIdentify errors before they get to the next stepProvide timely feedback when quality, safety, or ethical issues ariseFollow and support company-wide and department safety procedures to maintain a clean, safe, and accident-free work environmentPromote high integrity processes that will enable immediate sharing of problems, issues and solutions with management teamJob RequirementAt least a Bachelor's / Masters Degree in Communication/ English/ Technical Communication or any related field of studiesMinimum 5 years of relevant working experience in technical communications or training/ development/ educationA high degree of initiative, organization, dependability, and attention to detail.The ability to be self-directed and work with independently.Excellent English verbal and written communication skills.Strong understanding of English grammar and language.Able to accept constructive feedback.Strong PC skills and skilled in Microsoft Office.
