Full time
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- Responsible to ensure customer satisfaction in providing service information and enquiries, complaints and feedbacks are attended promptly in a professional manner.
- Handle inbound customers' inquiries and requests via voice and alternate channels (eg. Whatsapp, chat, email and SMS) regarding Products e.g billing inquiries, technical inquiries and general inquiries.
- To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system.
- Responsible to ensure customer's satisfaction in form of courteous and prompt service and update customers with accurate information.
- Any other tasks as assigned by Supervisor.
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; Requirements:-
SPM
19 years old above
Good communication skills (BM and BI)
Mandarin and Tamil would be added advantage
Call Center experience will be added advantage. Quess Corp Limited is a leading global integrated business services providers operating in four broad segments: Global Technology Solutions, People and Services, Integrated Facilities Management and Industrials.
Headquartered in Bengaluru, we have a pan-India presence with 65 offices across 34 cities, as well as operations in North America, the Middle East and South East Asia.
We have a strong foothold in the APAC region with presence in 5 countries including SriLanka, Malaysia, Singapore, Philippines and Vietnam; we also have partner offices in Indonesia, Hong Kong and Thailand.
As of September 30, 2017 we have over 212,500 employees across the globe.
Quess Corp Limited is a leading global integrated business services providers operating in four broad segments: Global Technology Solutions, People and Services, Integrated Facilities Management and Industrials.
Headquartered in Bengaluru, we have a pan-India presence with 65 offices across 34 cities, as well as operations in North America, the Middle East and South East Asia.
We have a strong foothold in the APAC region with presence in 5 countries including SriLanka, Malaysia, Singapore, Philippines and Vietnam; we also have partner offices in Indonesia, Hong Kong and Thailand.
As of September 30, 2017 we have over 212,500 employees across the globe.
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What can I earn as a Customer Service Executive
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