Job Description - Telemarketing Consultant (Contract) (2400011Q)
The role will be responsible to work with CFS –Telemarketing & Indirect Channel.
Job responsibilities:
Promote General Insurance products through telemarketing to bank customers.
Handle customer enquiries with confidence.
Correspond with customers through emails.
Liaise with internal departments and GEGM on policy fulfillment.
Achieve sales targets including cross-sell targets of all assigned general insurance products.
Achieve daily KPI in terms of sales target, call rate, etc.
Ensure all leads assigned are completed by the stipulated timeline.
Handle sales calls of products assigned, conversation call to salvage cancellation cases, and any telemarketing campaigns assigned.
Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks.
Maintain awareness of industry trends on regulatory compliance, emerging threats, and technologies in order to understand the risk and better safeguard the company.
Highlight any potential concerns/risks and proactively share best risk management practices.
Complete all required product training and assessment.
Ensure compliance with all OCBC and GEGM operating & regulatory guidelines, sales practice, sales dos & don'ts, code of ethics and conduct, and bank's internal policies.
Job Requirements:
Candidate must possess at least a Diploma/Degree in any field.
Fresh graduates are encouraged to apply.
Candidates with 1-2 years of experience in telesales or the General Insurance industry would have an added advantage.
Good command of both spoken and written English and Mandarin.
Excellent interpersonal skills and the ability to speak Mandarin will be an added advantage for Mandarin-speaking customers.
Ability to work in a fast-paced environment and with minimal supervision.
Excellent communication and phone skills, persuasiveness, patience, persistence, and keyboarding skills.
Aggressive, self-motivated, responsible, and have a sense of urgency.
Well organized and systematic in work.
Keen to learn and have a positive work attitude.
High level of integrity, take accountability of work and good attitude towards teamwork.#J-18808-Ljbffr