Sales - Outbound (Call Centre & Customer Service)
Full time
CDC International Sdn Bhd, established in 2014, as part of the Commerce Dot Com Group of Companies, specializes in developing, designing, and operating procurement solutions for organizations across various industries. One of its flagship solutions, SPEED (Sistem Perolehan Elektronik Dinamik), is a customizable web-based procurement system tailored to meet each organization's unique needs.
Another key product of CDCi, Tender2u, is designed to assist supplier companies in searching, filtering, and receiving alerts on the latest tender opportunities from various organizations nationwide. CDCi has strategically expanded its public procurement business to include over 220 non-federal government and corporate agencies nationwide.
KEY RESPONSIBILITIES
Support sales activities and assist customers through various sales channels
Manage social media postings and promptly respond to customer inquiries
Present, promote, and sell products/services with compelling arguments to both existing and prospective customers
Build and maintain positive business and customer relationships
Proactively reach out to customer leads via cold calling
Resolve customer problems and complaints efficiently to ensure maximum satisfaction
Meet and exceed sales targets and outcomes within the designated timeline
Collaborate with team members and other departments to coordinate sales efforts
Analyze market potential, track sales, and prepare status reports
Provide management with reports on customer needs, problems, interests, competitive activities, and opportunities for new products and services
Willingness to work extra shifts when needed
QUALIFICATION
Minimum of SPM, Diploma, or Advanced/Higher/Graduate Diploma in any field
At least 1 year of relevant working experience in the field
Customer service experience is a plus
Fluent in English and Bahasa Malaysia, both spoken and written; additional languages are a bonus
Confident in client correspondence over the phone
Proficient with Microsoft Office applications
WHY JOIN US
Comprehensivemedical and benefitsfor you, your spouse, and children, ensuring your well-being is our top priority.
Rest easy with ourinsurance coverage , providing you with security and assurance.
Stay energized withmeal creditthat keeps you fueled throughout the day.
Anin-house futsal court, badminton court, plus a gymfor post-work workouts.
A variety offun-filled eventsand gatherings to unwind.
Achieve a healthywork-life balance , ensuring you thrive both in and out of the office.#J-18808-Ljbffr