TikTok Shop - Risk Control Training and Quality Assurance Program Manager Add expected salary to your profile for insights
TikTok Shop - Risk Control Training and Quality Assurance Program Manager
Kuala LumpurRegularOperationsJob ID: A69504A
Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy
a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact
for ourselves, our company, and the communities we serve. Join us. Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality.
As a Risk Control and Security Ops Training and Quality Assurance Program Manager, you will be responsible for developing and maintaining up-to-date training materials and delivering comprehensive training programs. You will also analyse quality issues, develop improvement plans, and collaborate with operations to enhance performance. Tailoring training to individual and group needs, you will help in facilitating effective communication across teams and produce insightful reports to drive improvement.
You also are expected to establish and test SOPs for new country expansions, ensuring launch readiness and operational excellence.
Deeply understand platform policy and translate into training material, ensure the training material is up to date, deliver training and mentoring programs to the team. Access quality issues, conduct root cause analysis, recommend insights, develop improvement plans, and collaborate with operations team to improve quality performance. Identify and develop individualized and group training plans to address varying needs. Effectively communicate updates and developments with team members, trainers and management. Produce statistical reports and insights on quality performance, able to identify improvement plans, including SOP and training materials Be responsible for the initial SOP setup, system and process test to meet the launch readiness requirements when business expands to new countries. Qualifications
Minimum Qualifications
3-5 years experience in quality and training, experience in developing and executing training programs. Experience in investigation related to fraud, abuse, or cybercrime is a plus. Preferred Qualifications
BA/BS degree or equivalent practical experience. Good written and verbal communication skills in English. Excellent written, verbal, and interpersonal communication skills. Good training and mentoring skills. Patient and detail-oriented. Proactive, self-driven, creative, fast learner. Experience in eCommerce or marketplace platforms is a plus. About 10~20% of travel if needed. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Broadcast Media, Entertainment and Publishing
More than 10,000 employees
Do great things with the right people! At TikTok (ByteDance), our mission is to inspire creativity and enrich life. We are a technology company operating a range of content platforms that inform, educate, entertain and inspire people across languages, cultures, and geographies. With a suite of more than a dozen products, including TikTok, Resso and Lark, ByteDance now has a portfolio of applications available in over 150 markets and 75 languages with more than 60,000 employees worldwide.
The aim for our platforms is to help users explore and discover the world's creativity, knowledge and moments that truly matter. Our employees are also encouraged to stretch their creativity and talent to invent new solutions, meet new demands, and offer the most effective products in the industry.
Within the Trust and Safety team, we are committed to build a safe, healthy and positive online environment for our users. We celebrate differences, appreciate diverse backgrounds and respect ideas different than our own, truly reflecting what it means to be a global company.
Qualities that Define a ByteDancer:
Aim for the Highest, Always Day 1, Be Grounded and Courageous, Be Open and Humble, Be Clear and Candid, Champion Diversity and Inclusion!
To achieve our ByteStyles, we dedicate ourselves to looking for creative, bold people who embrace ownership and are driven to make a positive impact to the world.
If you are excited to collaborate with diverse global teams and lead fast-paced initiatives that make a difference from day one, work with us and challenge yourself to move the world!
Do great things with the right people! At TikTok (ByteDance), our mission is to inspire creativity and enrich life. We are a technology company operating a range of content platforms that inform, educate, entertain and inspire people across languages, cultures, and geographies. With a suite of more than a dozen products, including TikTok, Resso and Lark, ByteDance now has a portfolio of applications available in over 150 markets and 75 languages with more than 60,000 employees worldwide.
The aim for our platforms is to help users explore and discover the world's creativity, knowledge and moments that truly matter. Our employees are also encouraged to stretch their creativity and talent to invent new solutions, meet new demands, and offer the most effective products in the industry.
Within the Trust and Safety team, we are committed to build a safe, healthy and positive online environment for our users. We celebrate differences, appreciate diverse backgrounds and respect ideas different than our own, truly reflecting what it means to be a global company.
Qualities that Define a ByteDancer:
Aim for the Highest, Always Day 1, Be Grounded and Courageous, Be Open and Humble, Be Clear and Candid, Champion Diversity and Inclusion!
To achieve our ByteStyles, we dedicate ourselves to looking for creative, bold people who embrace ownership and are driven to make a positive impact to the world.
If you are excited to collaborate with diverse global teams and lead fast-paced initiatives that make a difference from day one, work with us and challenge yourself to move the world!
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