Tm, Pf - 31Dpd (1010960)

Description Maximizing collection effort to meet the productivity and efficiency in collection.
Organize and prioritize assigned loan to cure accounts.Maximize cure rate and manage forward flow rates of defaulted loans.Carry out task and strategy implemented by Department from time to time to achieve the collection target.Perform collection calls and follow up on overdue accounts.Prioritize and organize loans based on various factors to extend the right collection treatments.Perform a thorough review of loan's servicing history.To establish contact to customers through telephone and email.Advising debtors of the possible consequences of non-payments towards the loans.To negotiate overdue payment with customer and make sure the payment is made before due date.To recommend alternative to assist customer to overcome the financial difficulties.To meet monthly KPIs targets set by Department.To handle difficulty customer tactfully, if unable to handle then escalate to next level immediately.To maximize collection effort and work as a team in achieving the monthly delinquency target and minimize the delinquency ratio.Monitor accounts on a daily basis.Escalate to Team Leader for any suspicious activities in customer's account for further investigation.Make sure strict adherence to all credit policies & procedures, BNM guidelines, compliance & etc.Offer Risk Mitigation Plan (R&R/ Interest rate/ AKPK/ EPF/ Settlement) to eligible customer.Assign un-contactable accounts to skip trace, site visit and send call card (whichever relevant).Raise instructions and follow up on legal status with Litigation team.Practice and display exemplary service excellence at all times.Any other assignments given by the management from time to time as the Bank may dee Requirements Requirements: Recognized Degree or Diploma.Preferred level of Experience (by years/function/industry):1 to 2 years' experience in collections and recoveries within same industry.
Other skills required:Good interpersonal, problem solving and negotiation skillsTarget oriented personAble to work under pressureAble to follow direct/strict instructionsGood communication skillsMicrosoft office (Excel/Word) Benefits Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g.
Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards