Job Summary
The Tour Operation Executive is responsible for the planning, execution, and coordination of travel and tour services, ensuring a seamless experience for clients. This role involves managing bookings, communicating with service providers, handling customer inquiries, and maintaining efficient operations in line with the company's service standards.
Key Responsibilities
Tour Planning & Coordination Develop and arrange comprehensive travel itineraries, including flights, accommodations, transfers, tours, and activities. Coordinate with various service providers, including hotels, transport companies, and local tour guides, to secure bookings and ensure smooth operations. Review and confirm tour packages, ensuring details are accurate and meet client expectations. Customer Service & Communication Handle customer inquiries, provide guidance on travel arrangements, and address special requests or requirements. Resolve any issues or complaints related to bookings, travel arrangements, or itinerary changes promptly and professionally. Act as the main point of contact for clients during their tour, providing support and assistance as needed. Booking Management Process and manage bookings from initial inquiry to confirmation, including invoicing and payment tracking. Maintain accurate records of client bookings, including updating client preferences and relevant travel documents. Monitor and adjust bookings in response to changes in availability, cancellations, or last-minute adjustments. Vendor and Partner Relations Establish and maintain strong relationships with service providers to negotiate rates and secure favorable deals. Collaborate with local and international partners to expand the range of travel options and enhance the quality of tour packages. Quality Assurance Ensure that all services and travel packages meet the company's standards for quality and customer satisfaction. Gather feedback from clients post-travel to identify areas for improvement and ensure continued service excellence. Market Research & Product Development Conduct market research to stay updated on industry trends and competitors. Assist in designing new tour packages and promotions based on market demand and client preferences. Skills & Qualifications
Education : Bachelor's degree in Tourism, Hospitality, Business, or a related field. Experience : Previous experience in tour operations, customer service, or travel consultancy is preferred. Technical Skills : Proficiency in booking software, CRM systems, and Microsoft Office. Interpersonal Skills : Excellent communication, negotiation, and customer service skills. Organizational Skills : Strong attention to detail, multitasking abilities, and the capability to work under pressure. Problem Solving : Ability to quickly resolve issues and handle last-minute changes effectively. Language Proficiency : Proficiency in English; additional languages are an advantage. Reporting To
Tour Operations Manager or General Manager of Operations Working Conditions
May require flexibility in working hours to accommodate international clients or travel schedules. Occasional travel may be required for on-site assessments or to accompany clients on special tours.
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