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We are seeking candidates proficient in Korean (Native) and English-speaking to effectively communicate with customers.
Join Our Team:
If you are a passionate and results-oriented individual with a strong command of the Korean language, we invite you to join our dynamic team.
We offer a competitive salary, benefits package, and opportunities for professional growth.
Job Description:
Instructing new hires and conducting process-specific training.
Conducting refresher/corrective trainings.
Implementing the training curriculum successfully and in a timely manner.
Developing training content.
Reviewing existing training materials and making revisions as necessary, per instructional design.
Developing classroom agenda, timelines, and content flow as necessary to deliver effective training to participants.
Monitoring progress of new hires during the first 30 calendar days post-classroom.
Monitoring calls and providing feedback to the agents on the floor.
Familiarity with project-specific technology.
Interacting with clients effectively.
Generating training reports.
Giving structured feedback.
Completing daily training administrative work such as tracking student data, timekeeping, and other administrative tasks in a timely and accurate manner.
Participating in training design as per the Instructional Design Team.
Holding calibration sessions to ensure standardization of the learning systems.
Collaborating with the Instructional Design, Quality, and Performance Consulting teams to achieve classroom innovation.
Contributing towards building an excellent training delivery team.
People Management/People Development.
Attractive remuneration package above market standards.
One-way flight ticket & 2 weeks accommodation for expatriates.
Working Permit will be provided for expatriates.
Medical Allowance (Inclusive coverage for your direct family member).
EPF & SOCSO will be provided.
Medical Leave & Medical Claim.
Dental & Optical Allowance.
Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How would you rate your English language skills?
Which of the following languages are you fluent in?
How much notice are you required to give your current employer?
Call Centre & Customer Service - More than 10,000 employees.#J-18808-Ljbffr