Supervisors/Team Leaders (Call Centre & Customer Service)
Full time
Provide mentorship, guidance and career development to members of your team.
Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise.
Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results.
Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions.
Who is Teleperformance?
Teleperformance is a global digital business services company.
With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
170 countries served. 99% of our employees continue to work in a Great Place to Work. 410K+ employees worldwide. 50% of our workforce works remotely. 300+ languages and dialects. 63% of all non-agent roles are filled through internal promotions.
What do we do?
We provide a comprehensive, AI-powered service portfolio from front-office customer care to back-office functions, including Trust and Safety Services that help defend both online users and brand reputation. We also offer a range of specialized services such as Collections, Translation and Localization, Visa and Consular Services, and Recruitment Services.#J-18808-Ljbffr