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Responsibilities:Facilitate a new hire class during pre-process and process training.
Facilitate necessary or required annual upskilling or refreshers with existing resources.
Create and facilitate knowledge tests with existing Specialists and Support group in Operations.
Complete all training requirements based on the program's specifications.
Coach new hire Specialists on their overall training and nesting performance.
Conduct mock scenarios on all channels available.
Govern the nesting process and complete deliverables on time.
Assess new hire performance during Nesting and mitigate with appropriate actions when necessary.
Conduct a Training Needs Analysis after 30 to 60 days of out-of-gate performance.
Work with the Training Manager or Training Supervisor on needed adjustments in the Training Curriculum.
Assist in creating and developing training materials when necessary.
About Teleperformance:Teleperformance is a global digital business services company with more than 410,000 inspired and passionate people speaking over 300 languages.
Our global scale and local presence allow us to support our communities, clients, and the environment.
We deliver advanced, digitally powered business services to help the world's best brands streamline their operations in meaningful and sustainable ways.
What do we do?We provide a comprehensive, AI-powered service portfolio from front-office customer care to back-office functions, including Trust and Safety Services that help defend both online users and brand reputation.
We also offer specialized services such as Collections, Translation and Localization, Visa and Consular Services, and Recruitment Services.
Check us out!
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