Collaborate with department heads to identify skill gaps and prioritize training needs across the organization.
Program Design and Delivery:Develop and deliver technical and operational training programs tailored to job-specific requirements.Learning Management System (LMS) Administration:Implement, manage, and optimize the LMS to ensure efficient delivery, tracking, and reporting of training initiatives.Outlet-Specific Training:Design and implement standardized training programs for outlet staff, focusing on operational excellence, customer service, and adherence to brand standards.
Regularly visit outlets to conduct on-site training and ensure consistency across all locations.Onboarding Management:Oversee the onboarding process, ensuring new hires are effectively integrated and equipped with essential tools and knowledge.Performance Monitoring:Implement evaluation methods such as feedback surveys, performance metrics, and post-training assessments to measure training effectiveness.Trainer Development:Recruit, train, and mentor internal trainers to deliver high-quality programs that align with company objectives.Compliance and Standards:Ensure all training materials comply with industry regulations, company policies, and legal standards.Analyse training feedback and performance data to identify areas for improvement and refine training content and delivery methods.
Assist with company-wide initiatives such as audits or compliance updates where training is a key component.
Support cross-departmental projects requiring specialized training expertise.
Ad-Hoc Responsibilities:Provide on-the-spot training solutions for operational challenges or immediate skill gaps.Job Requirements:
Bachelor's degree in organizational development, Human Resources, or a related field.
At least seven (7) years of experience in learning and development or organizational development roles.
Experience in an F&B company will be an added advantage.#J-18808-Ljbffr