About the Company
Our client is a global snack chain with over 1,800 stores worldwide. They are Thailand's fastest growing F&B companies with more than 120 branches across Thailand in 7 years. In Malaysia, they are now one of the fastest growing QSR chains with 10 stores opened within a year.
Job Responsibilities
You are expected to oversee and carry out the end-to-end training process of the Company. This role requires a candidate who is service-focused, self-driven, and eager to grow. We are looking for talent who has strong ownership and is able to execute tasks assigned in a timely manner.
Training Plan and Schedule Development and Executions:
Map out training plans, schedules, and key objectives for outlet staff, ensuring training is conducted effectively to meet company standards and goals.
Training Needs Assessment:
Identify and assess company-wide training needs, adapting to evolving requirements in operational standards and employee competencies.
Training Program & Modules Development:
Design and deliver effective training programs, including necessary aids and materials, to support employee skill enhancement and consistent service standards.
Post-Training Feedback and Assessment:
Gather feedback from trainees after each session, using it to assess instructional effectiveness and impact on employee skills and KPIs.
Customer Service Standards Training:
Train team members to uphold best-in-class customer service standards, ensuring a consistent and positive customer experience.
Company Culture and Core Values:
Promote company values and a positive work culture through training and motivational initiatives that engage and inspire the team.
Policy Enforcement for Training and Development:
Ensure all training and development plans align with company policies and operational goals.
Daily, Weekly, and Monthly Reporting:
Prepare and deliver regular reports on training plans, progress, and any operational issues impacting training.
Benefits
Competitive remuneration package
Young team with clear growth trajectory
Work Environment
Fast-paced, energetic, and fun working environment
Flat hierarchy - we all work closely as a team
Results-driven culture - you are judged by your performance and nothing else.
Workplace freedom - you are responsible for your own schedule. Work how and when you like, and we will respect it.
Great opportunities for career growth - we are a fast-growing organization that values meritocracy. There's no limit to how far you can grow.
Job Requirements
Bachelor's degree in Human Resources, Training and Development, Business Administration, or a related field.
Minimum of 3-5 years of experience in training and development, preferably in a retail, food service, or customer service environment.
Proven experience in designing and implementing training programs at multiple locations.
Excellent analytical, problem-solving, and decision-making skills.
Self-driven, accountable, and passionate about results.
Resourceful, energetic, and eager to drive impact.
Adaptive, innovative, and agile.
Growth mindset with a shared vision to grow the company.
Strong business acumen with adept problem-solving skills.
Inclusive team player in an empowered start-up environment.
Remuneration
MYR 5,000 - MYR 7,000
Consultant in charge
Angel Chok | 014 - 612 6048 | ******#J-18808-Ljbffr