*****PRIMARY RESPONSIBILITIES**- Assist in the development of property learning plan, learning needs analysis, budget that are aligned with the property's goals and strategic plan.- Develop, coordinate, execute, and follow up on all learning and training activities within the property.- Ensure all training programs are aligned with company philosophy, are designed to achieve desired results, and are effective.- Ensure all company corporate training programs are implemented for all staff, as required.- Maintain property training calendar.- Promote and inform employees about all training programs.- Coordinate and monitor enrolment and attendance of training classes.- Work with all levels of management and conduct needs assessments to identify and address employee and organizational development needs.- Assist all property departments in developing departmental training plans. Identify performance gaps and work with managers to develop and implement appropriate training to improve performance. Support delivery and follow-up of programs.- Support and develop departmental trainers.- Observe employee performance and give feedback to individuals and/or managers.- Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry.- Develop and maintain a library of physical and electronic resources available for staff.- Assist with other Human Resources department tasks, as needed.- Administer property Learning Management (eLearning) System and other technology based learning systems.- Monitor actual expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly.- Ensure an extraordinary experience and create loyalty to the property and brand by exceeding expectations through exceptional service and product quality.- Monitor quality assurance program scores and guest feedback. Take corrective action when necessary.- Maintain relationships with key clients, owners, and investors.- Promote the organization in and out of industry and at relevant trade associations.- Present a professional image to employees, guests, clients, owners, and investors.- Maintain confidentiality of guest, employee, and company information.**Salary**: RM6,500.00 - RM7,500.00 per month**Benefits**:- Cell phone reimbursement- Health insurance- Maternity leave- Meal provided- Parental leaveSchedule:- Day shift**Education**:- Bachelor's (preferred)**Experience**:- training: 3 years (preferred)**Language**:- English (preferred)
