Training Supervisor - Penang

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Responsibilities:Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.
Make recommendations and define strategies that solve critical business problems; through both established industry best practices and creative innovations.
Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
Package, deliver, and at times present key findings and briefings.
Conduct evaluations to identify areas of improvement.
Monitor, analyze & audit trainees' performance and call out any unusual trends.
Identify training needs by working with operations team and QA.
About Teleperformance:Teleperformance is a global digital business services company with more than 410,000 inspired and passionate people speaking over 300 languages.
Our global scale and local presence allow us to support our communities, clients, and the environment effectively.
We deliver advanced, digitally powered business services to help the world's best brands streamline their operations in meaningful and sustainable ways.
What We Do:We provide a comprehensive, AI-powered service portfolio from front-office customer care to back-office functions, including Trust and Safety Services that help defend both online users and brand reputation.
We also offer specialized services such as Collections, Translation and Localization, Visa and Consular Services, and Recruitment Services.
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