Tribe Coach – Customer Interactions Tribe

About the RoleAre you looking for a challenging leadership role within an Agile Tribe?
Do you enjoy thinking big while appreciating small improvements?
Do you empower teams to achieve their best results while keeping the organization engaged and challenged?
Are you passionate about learning and continuously improving?
Are you brave enough to raise issues and drive change?
Are you willing to roll up your sleeves to help the tribe achieve its objectives?
If you answered "yes" to these questions, this job might be for you!About the Role:We're the world's leading provider of secure financial messaging services, headquartered in Belgium.
We are the way the world moves value – across borders, through cities and overseas.
No other organisation can address the scale, precision, pace and trust that this demands, and we're proud to support the global economy.We're unique too.
We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely.
We're always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust.
Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem.
We innovate diligently, test exhaustively, then implement fast.
In a connected and exciting era, our mission has never been more relevant.
Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.Are you looking for a challenging leadership role within an Agile Tribe?
Do you enjoy thinking big while appreciating small improvements?
Do you empower teams to achieve their best results while keeping the organization engaged and challenged?
Are you passionate about learning and continuously improving?
Are you brave enough to raise issues and drive change?
Are you willing to roll up your sleeves to help the tribe achieve its objectives?
If you answered "yes" to these questions, this job might be for you!What to Expect:As a Tribe Coach, you will be a member of the Customer Interaction (CI) Tribe's leadership team, a driving force behind the tribe's and squads' success and a key contributor to further evolving Swift's Agile capabilities.
You will lead a team of Agile Coaches by growing and enabling their individual capabilities, supporting them to resolve specific issues arising in their squads/hubs (grouping of squads) and further maturing the overall Agile way of working of the Tribe.In this role, you will:Work within the CI Tribe, a 130+ people organization split across two main sites: La Hulpe, Belgium and Kuala Lumpur, Malaysia.
The CI Tribe builds and supports the tools through which Swift and our customers interact – eg: our websites, order to fulfillment applications, support tools, Swift event platform, self service and customer master data solutions.Work with the Tribe Leadership, driving the tribe's success and ensuring Swift's Agile capabilities are both maturing and continuous evolving (or challenged) in line with the Tribe's ambitions.Be a shaper and guardian of the Tribe's 'culture'.Empower and support the tribe's Agile Coaches, fostering their development and resolving squad-specific issues.Ensure the right information is surfaced (through dashboards) and drives actions at leadership level and in Tribe's ceremonies.Own the set up and efficiency of Tribe ceremonies at Tribe, hub and squad levelWhat will make you successful?Deep knowledge of Agile & DevOps principles, techniques/tools, and processes, with practical hands-on experience and ability to own and drive things forwardStrong analytical and problem-solving skills, with the ability to break down complex problems and develop solutions.Team player who helps manage the efficient operations of the leadership team on top of the Tribe at large, ensuring there is consistency, timely follow up of agreed leadership action items as well as regular executive reportingProven experience in managing and mentoring teams, both in-person and virtually, using a Servant Leadership approach.Excellent communication skills (verbal, written, active listening) across all levels, from squad members to senior management.Solid understanding of Swift's business and financial drivers.Assertiveness in driving tasks to completion.Expertise in facilitation techniques for groups of any size, with the ability to design, execute, and achieve positive outcomes through tribe ceremonies and other facilitation methods.Strong negotiation and influencing skills, understanding that successful outcomes often require considering all perspectives.Lifelong learner, continuously building skills in yourself and those around you.Practical experience in a software development/IT delivery environment.We are seeking professionals who:Act as a sparring partner to tribe leadership, providing coaching and feedback.
Develop a vision for the Agile way of working, considering business needs, and mentor tribe leadership on Agile/DevOps concepts, values, and principles.
Catalyze organizational change and optimize new ways of working.Focus on outcome-driven delivery, actively contributing to the Tribe's success and achievements.
Increase people engagement, instill a culture of tracking business performance, effectively run tribe-wide ceremonies, and remove roadblocks to success.
Co-drive the definition of the tribe's vision, lead the tribe to define clear and ambitious OKRs, and visualize them to create focus and engagement.
Identify root causes of tribe-wide problems, define action plans, follow up until resolution, and share learnings organization-wide.Lead squad coaches, supporting their individual capability building, resolving squad-specific issues, and building Agile maturity across the tribe.
Foster an inclusive team culture where ideas are shared to drive squad and tribe success.Role model the Agile way of working, live by Agile values, and continuously build skills.
Stay informed on Agile practices across the community and bring outside knowledge in.
Build and maintain relationships with relevant stakeholders, ensuring they are consulted and informed when needed.Actively contribute to driving enterprise-wide agility.
Expand and link business and Agile methodology expertise, apply this expertise, and ensure the development and exchange of knowledge within the organization and among relevant stakeholders.Enjoy working in a hybrid environment, up till 2 days working from home is allowed.What we offerWe put you in control of careerWe give you a competitive packageWe help you perform at your bestWe help you make a differenceWe give you the freedom to be yourselfWe give you the freedom to be yourself.
We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world.
An environment in which everyone's voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, or veteran/military status.