Job ResponsibilityPosition SummaryTo create and maintain a long-term relationship with the customers in order to achieve sales goalsRepresent the Brand in a positive manner while ensuring recurring business.Responsible for assisting customers with choices, assist and provide information about the product in question.Foster a positive, engaging and ethical working environmentKey Performance IndicatorsAchieve Individual sales and Store sales target.Achieve high service standards as per Mystery Shopper score cardAchieve high retail standard and customer registration target as per score cardInventory Integrity , conducting stock counts as assigned schedulePersonal Development, including E-LearningKey Areas Of ResponsibilitiesDrive the SalesWork to achieve individual sales and other store target.Execute sales strategies and action plans implemented by the Managers.Maintain a tight control on discounting and giveaways/ discontinued productsEnsure all monies and sales transactions are accordance to the operation procedures.Achieve High Service StandardsKeep abreast of product knowledge, sales & customer service whilst providing excellent WOW service experience to customers.Maintaining and upholding the companyâs image as a prestigious and luxurious brand at all times.Responsible to collect Customer Registration Card as per store targetWork with the Manager to best handle customer complaints.To comply with Brand standards, company SOP and the Code of Business Conduct.Maintain Best Retail StandardsPerform store opening and closing procedures and to ensure the process is in compliance with company SOPs.Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times.Ensure visual merchandising are implemented efficiently.Be vigilant and practice regular checks on staff movements during operating hours.Inventory IntegrityWorking together with Managers and floor to manage inventory and minimize stock lossesConduct daily, monthly stock count for store.Resolve discrepancies within 2-3 days and report all findings to ManagerMonitor and coordinate receiving of merchandise and price tagging according to operation proceduresQualitative security measures to prevent theft and pilferage.ReportingUpdating customer database on frequent basis.Responsible for all stock control documentation. Ensure timely and accurate submission.To support Managers in collating data for all reports pertaining to sales, customer service, accounts, logistics in a timely mannerAny Ad Hoc reporting as required by the Managers.Personal DevelopmentTo have and maintain at all times competent product knowledgeComplete E-Learning Modules on timely manner.Job RequirementsMinimum 2 years of experience in retail or customer service.Excellent communication and interpersonal skills.Required to have the knowledge of retail sales metric.SPM/Diploma/Bachelorâs degree (desirable) in related field or equivalent experience.Ability to work flexible hours, including weekends.Job BenifitsRewarding commission & sales incentives7 off-days a monthAnnual salary increment/ promotion reviewed.Staff discountsMedical & dental benefitsCareer growthExciting allowances (attendance allowance, uniform allowance)Structural personal development planVarious types of leavesEmployee Engagement activitiesFestive Celebration – CNY celebration, Hari Raya celebration, Merdeka day, etc.Brand trainingsBrand awareness program
