[Up To Rm 4700] Cantonese Speaking-Senior Customer Service Associate (Pj)

Requirements: Minimum SPM level or above Fresh graduates / entry level applicants are encouraged to apply Able to speak Cantonese fluently Proficiency in Traditional Mandarin and average English (verbal, read, typing) Willing to commit on 5 working days (Monday-Friday) Willing to work at 7:30am – 6pm (Rotation shift) Willing to work at 9am – 1pm (4 hours) on Saturday (If require) Fixed Sunday as offday Able to work in office Ara Damansara, Petaling Jaya (fully on-site) Preferable to start working on 18 November 2024  Scopes: Handling daily inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's services Maintain deep understand of standard operating procedures (SOP) to ensure highest and most accurate form of support Handling multiple chat with multiple issue at the same time Provide efficient service to troubleshoot technical problems  Provide primary technical advice to customers with practical information and tools Work in a team to achieve the required KPI elements SLA Experience Required: Min 0 Year/s