[Urgent Hiring] Mandarin Customer Service

Handle inbound customer inquiries and requests via phone, email, and chat in Mandarin.
Respond to customer questions and complaints in a timely, professional, and empathetic manner.
Troubleshoot and resolve customer issues efficiently, with a focus on delivering a positive customer experience.
Document customer interactions and maintain accurate records.
Provide recommendations and feedback to improve customer service processes and procedures.
What We're Looking ForMinimum SPM holder and above.
Fluency in Mandarin and English, both verbal and written (Cantonese will be an added advantage).
Minimum 1 year of experience in a customer service or call centre environment (Open to fresh grads!).
Strong problem-solving and critical thinking skills.
Excellent communication and interpersonal abilities.
Positive attitude and willingness to learn.
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