Vendor / Case Management - Vietnamese Speaker

Job Brief: Support Service Delivery Manager (SDM) in analyzing root cause for exceptional incidents and performance issues, define corresponding action and executing and tracking actions to drive for performance improvement.
Prepare regular reporting and analysis (daily, weekly and monthly) for Service Delivery Manager's review and for vendor's action.
(e.g., Open Cases Report, Field Service Performance Analysis, Customer Satisfaction Survey Analysis, Unusual activities report, vendor compliance report, etc.).
Manage and track escalations from Field Service vendors or escalations from other parties related to Field Service.
Hold regular meetings with vendors for business reviews, forums and ad hoc discussions.
Conduct vendor training for new vendors.
Responsibilities: Minimum 2 years of direct experience on Vendor Management or Case Management.
Knowledge in PC technology, MS Windows and common applications in Windows.
Strong proven skill in using Excel Pivot Table and Excel formulas for data analysis.
Knowledge of SQL, MS Access, Qlik Sense and Power BI is an advantage.
Case management combined with technical skills or VMO experience with a technical background is an added advantage.
Able to work in a TEAM environment and willing to contribute to achieve company's objective.
Must be fluent in  English & Vietnamese language.
Attractive Package: Attractive Salary up to RM 7,000 / month.
Annual Leave 15 days.
Medical Leave 14 days.
Medical and hospitalization coverage.