Virtual Credit Card Account Manager (Thai Speaking)
Full Time Kuala Lumpur Finance Other Job ID:5167
Update 2024-11-06
Job Description
About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.In this Role, you'll get to:
Manage and achieve quarterly and annual revenue targets for Virtual Commercial Card in this region.
Be responsible for the full customer life cycle, from planning, identifying opportunities, managing relationships.
Collaborate closely with internal supporting teams to serve customers, ensuring optimal product performance and user experience.
Collect and incorporate customer feedback to continuously improve product and service offerings.
Conduct quarterly and annual performance reviews with customers.
Stay up-to-date with the latest product knowledge, operational requirements, and compliance regulations.
What you'll Need to Succeed:
At least 2-3 years of working experience in an Account Manager role in the B2B or B2B2C sector.
English proficiency is required; Thai-speaking proficiency is also required due to cross-functional work with stakeholders in Thailand.
Experience in travel management or ecommerce-related industries is a significant advantage.
Demonstrate a willingness to learn, practice, and develop a career in the Fintech industry, particularly in sales and business development roles.
Possess a strong understanding of customer growth metrics, with the ability to identify opportunities and areas for improvement.
Excel in logical thinking, analysis, execution, and communication skills.
Display sound compliance awareness and adhere to regulatory requirements.
Be willing to travel regionally when cross-border travel restrictions are lifted.
Bachelor Degree and above is required.
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrating your success by recognizing the progress you have made.
What's more?
Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
Internal transfer is encouraged, and global job rotation program enables you to pursue a global career path and make global impact.
We provide learning opportunities to further your career in areas of leadership capability, soft skill, and professional expertise.
We encourage flexible work arrangements.
Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Find out more job opportunities athttps://careers.trip.com#J-18808-Ljbffr