Why join us? As part of the Global Market Operations target operating model, HSBC has created an operations hub for operations processing in Kuala Lumpur, Malaysia. The operational hub supports multiple products and legal entities and the aim is to provide end to end processing within the operational hub. The operational hub is organized geographically and by product which mirrors the structure of Global Market Operations. In addition, there are other support functions including People Development, Business Risk Control and Training.
The Opportunity: Reporting to the Head of Product Operations Asset Servicing GSC, the role holder will provide leadership and operations management expertise to the Asset Services operations for Global Market Operations across multiple balance sheets adhering to all policies, risk and controls, regulatory and compliance requirements in Malaysia and drive the Strategic Projects and efficiency initiatives for Asset Services. He / She will also be required to manage senior level escalation & communication with stakeholders and clients, inclusive of people management as appropriate and actively contribute to the Asset Services harmonization's initiative for Kuala Lumpur.
The role holder will join the Asset Services management team and will have key responsibilities including process development, risk management of KRIs and relationship management of the key stakeholders.
Currently the role will have approximately 40 FTE reporting directly/indirectly into the position.
What you'll do: Responsibilities: Financial Execute on the annual budget and rolling operating plan for Asset Servicing Markets Operations in Kuala Lumpur. Achieve cost management targets for the business. Client / Stake Holder Establish and maintain effective relationship with business entity colleagues in order to stay close to operational service requirements, identify areas of service improvement. Implement effective management and performance reporting to monitor 'service quality' and ensure appropriate metrics are in place to meet and exceed service standards and targets set by the respective Business entity. Drive rigorous and customer-centric quality initiatives to improve quality across the business. Ensure appropriate mechanisms are in place to identify service issues and implement effective solutions to maintain client satisfaction. Provide advice and guidance to Business Entity Colleagues in respect to the operations. Engage in regional business forums towards enhanced and accelerated transformation outcomes Process Co-ordination & Governance Develop and maintain a professional, high quality operational Excellence. Plan, direct and orchestrate the operation to ensure delivery of the business objectives. Managing, planning and directing the operation in line with overall business product and client service model. Plan, direct and orchestrate the operation to ensure delivery of the business objectives. Ensure most appropriate organisational structures, systems, procedures and controls are utilised in support of MSS business. Implement change as necessary to realise process improvement or enhanced product offering. Provide operational representation at the various regional and group committees or working groups. Continuous Improvement Effectively support change initiatives/programmes to achieve business goals. Ensure process improvement methods are used consistently to achieve efficiency, leading to reduced errors and losses. Increase use of re-engineering and automation across end to end processes to drive efficiency. Audit & Control Implement strong risk management environment to negate operational losses, regulatory breaches and potential fraud. Ensure Asset Servicing Operations maintain 'satisfactory' ratings from Group Internal Audit. Implement effective business contingency plans in line with group policies and business partner requirements. Support Non-Financial Risk teams as required to achieve wider Risk MSS objectives. People Site Lead for Kuala Lumpur Asset Servicing managing a team of approx. 40+ FTE. Recruit and retain the best people to support business goals and objectives. Motivate team performance through effective communication and implementation of best practice to achieve department and business goals. Drive staff development through soft skills training, personal development plans and performance management reviews. Ensure knowledge retention in Operations through effective execution and delivery of business training. Plan effective cross training taking into account continuity, career progression, staff turnover and individual learning curves. Effectively manage staff performance, set individual / team objectives and performance targets. Reward and recognise service excellence and retain high staff morale through 'celebrating success'. Management of Risk: (Operational Risk / FIM requirements) To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology. Awareness of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations. Observation of Internal Controls: (Compliance Policy / FIM requirements) Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators. Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy. Ensure compliance with GSM, FIM and BIM's.
