Job Description - WALK-IN Customer Service Executive (Contact Centre)
Date:Friday, 13 December 2024
Time:9.00am - 12.00pm and 2.00pm - 4.00pm
Location:4th (3A) Floor, Wisma Lee Rubber, 1 Jalan Melaka, 50100 Kuala Lumpur (next to Masjid Jamek LRT station)
ResponsibilitiesAttend to inbound calls inquiries over various consumer financial products and services.
Handle calls professionally by providing accurate and timely information and effective solutions to customer queries.
Provide personalized customer service while maintaining professionalism and proper phone etiquette.
Achieve first call resolution where possible and follow up with customers on unresolved issues.
Perform after-call duties and quality assurance in accordance with set procedures with zero defects.
Consolidate and provide customer feedback to respective business partners for improvements and enhancements.
Introduce and create customer awareness on self-service/automated banking channels.
Cross-sell bank products and services when appropriate.
Ensure adherence and full compliance with Group Policy and Standards, local laws and regulations, and control and procedures of the bank.
QualificationsDegree holders with related working experience preferred; however, fresh graduates are welcomed to apply. Diploma holders require a minimum of 1 year of working experience in Contact Centre and/or Consumer Financial Services (Banking).
Possess a customer-centric and strong customer service mindset.
Committed and a good team player with a willingness to step into a leadership role.
Independent and resourceful with the ability to thrive under pressure.
Meticulous, well-organized, and capable of solving problems.
Able to multitask and manage time effectively.
Willing to work on shift rotations (24/7), including Public Holidays.#J-18808-Ljbffr