Job Responsibilities: Assist the customer service team in resolving escalated issues and inquiries. Ensure high levels of customer satisfaction through prompt and effective problem resolution. Maintain and update databases with accurate order, inventory, and customer information. Monitor and manage order processing to ensure timely and accurate fulfillment. Conduct regular inventory audits, perform price checks, and reconcile discrepancies. Identify bottlenecks in operational workflows and propose solutions to improve efficiency. Ensure all systems are functioning properly and troubleshoot any issues that arise. Implement quality control checks to ensure the accuracy and quality of order fulfillment. Monitor customer feedback and implement corrective actions to address any issues. Develop and enforce quality standards across all operational processes. Provide clear and timely communication to team members and stakeholders regarding operational updates and issues. Job Requirements: SPM, Diploma, or Degree holders are encouraged to apply. Experience in e-commerce operations or a similar role. Proficiency in using operational tools and systems. Excellent problem-solving skills and attention to detail. Strong communication and teamwork abilities. Ability to work in a fast-paced environment. Additional Information Duration: 3 - 6 months (renewable based on performance & business needs). Location: Agensi Pekerjaan Asia Recruit, Unit No. 7-03-A, Level 3 Menara Jebsen & Jessen (Tower 7 UOA Business Park, 1, Jalan Pengaturcara U1/51, Seksyen U1, 40150 Shah Alam, Selangor Date: 12th & 13th September 2024 (Thursday & Friday) Time: 10:30AM - 4:30PM Attire: Formal/Smart Casual Things to bring (Hardcopy): Updated resume, Highest education certificates and IC. Work Schedule:
This job has the following work schedule:
5 days / week
Rotating shift Benefits & Perks
This job has the following benefits:
Paid overtime
Training & professional development
This job is located in Subang Jaya, Selangor, Malaysia.
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