Responsibilities:Manage and improve warranty guidelines and policies.
Process and confirm judgement on warranty claims as per schedule.
Control and monitor claim rates for parts, material, sublet, and Flat Rate Time (FRT).
Handle enquiries on warranty claims and Prior Work Approval (PWA).
Conduct audits and analyze warranty policies compliance at dealers for improvement action plans.
Monitor and manage all warranty defective parts status.
Plan and conduct warranty loss reduction activities by close monitoring on the warranty rejection rate, submission time & accuracy.
Analyze market technical problem trends through warranty claim data and alert related parties.
Joint study with local suppliers, factory engineers, and technical staff on difficult market cases.
Conduct meetings with assembly factories to improve product quality.
Discuss and coordinate with local suppliers to support any market technical issues.
Monitor other countries' market quality problems for preventive and improvement activities.
Monitor and ensure warranty claim payments from principals and suppliers.
Prepare and conduct Warranty & System training for nationwide dealers.
Develop and upgrade warranty and maintenance booklet.
Support for any company event related to warranty and explanation.
Plan and control section budgeting.
Prepare daily, weekly, and monthly reports to the management.
Perform related duties as assigned or as the situation dictates.
Requirements:
Candidate must possess at least Diploma / Degree in Engineering / Economic / Account or equivalent.
Required languages: English, Bahasa Malaysia; proficiency in Mandarin is preferred to better serve Mandarin-speaking clients.
At least 5 years of working experience in the related field is required for this position.
Preferably with working experience in the automotive industry.
Excellent oral and written communication & negotiation skills.
Intermediate or advanced Microsoft Office skills.
Applicants must possess a valid driving license for regular traveling.
Applicants must be willing to work in Kuala Lumpur.
Full-time position.
Employee Benefits:
Maternity/Paternity Leave
Compensatory leave
Examination leave
Pilgrimage holidays
Company laptop
Medical & Dental Insurance (cover spouse & child too)
Sick visit
Vouchers or gifts for Employee's birthday/marriage/giving birth
Workplace activity
Annual commendation
Gym facility in office building
All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
We regret that only shortlisted candidates will be notified.#J-18808-Ljbffr