**Job Title:** Web Chat Assistant - Work from Home
**Company:** Telekom Malaysia Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 0
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**Job Description:**
Telekom Malaysia Berhad is seeking a motivated and energetic **Web Chat Assistant** to join our team. This is a part-time, remote opportunity designed for individuals who are excited to deliver outstanding customer service in a fast-paced environment. If you have a passion for assisting others and enjoy working from the comfort of your own home, we would love to meet you!
**Key Responsibilities:**
- **Customer Engagement:** Serve as the first point of contact for customers reaching out via our web chat platform. Provide exceptional customer service by promptly addressing inquiries, resolving issues, and offering product information.
- **Issue Resolution:** Effectively identify, troubleshoot, and resolve customer problems by leveraging available resources and tools, ensuring a high level of customer satisfaction.
- **Order Management:** Assist customers in placing orders, tracking shipments, and managing returns while ensuring a smooth experience throughout their interaction.
- **Information Accuracy:** Maintain updated knowledge of our products and services to provide accurate and relevant information to customers.
- **Documentation:** Accurately document customer interactions, issues, and resolutions in the designated customer relationship management (CRM) system for future reference and reporting.
- **Feedback Collection:** Gather customer feedback and suggestions, and relay them to management to help improve service offerings.
- **Team Collaboration:** Work closely with colleagues and management to enhance operational efficiency and the overall customer experience while contributing positively to team dynamics.
**Requirements:**
- **Education:** No formal degree required; a passion for customer service is essential.
- **Personality Traits:**
- Energetic and enthusiastic, ready to interact positively with customers.
- Driven to succeed and motivated to provide the best service possible.
- **Soft Skills:**
- Excellent time management skills to effectively handle multiple chats simultaneously and prioritize tasks.
- Strong problem-solving abilities to quickly identify issues and develop effective solutions.
- **Technical Skills:** Basic familiarity with computers, chat software, and internet navigation. Proficiency in written communication with a focus on clarity and professionalism.
- **Availability:** Willingness to work flexible hours, including evenings and weekends, to accommodate business needs.
**Benefits:**
- Gym membership to promote your health and well-being.
- Paid Time Off (PTO) to ensure a healthy work-life balance.
- Life insurance coverage to support you and your family.
**Working Environment:**
At Telekom Malaysia Berhad, we pursue excellence in every endeavor, emphasizing the importance of setting a high standard for achievement. We encourage collaboration, support career growth, and prioritize the well-being of our employees.
**Application Deadline:**
Please submit your application by **October 6, 2024**.
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**Equal Opportunity Statement:**
Telekom Malaysia Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We look forward to welcoming a new Web Chat Assistant to our team! If you are excited about helping customers and being part of an innovative company, apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
